For ages 21+

vv997's commitment to responsible gaming

Play for fun — not out of habit. vv997 helps you enjoy gaming safely and in good health. We are always by your side with our tools, limits, and 24/7 support.

21+ For those aged 21 and above only

vv997 believes that online gaming is entertainment — not a source of income. We welcome you to our platform with the belief that every player should find enjoyment within their own limits. Responsible gaming is not just a rule for us — it is our core commitment.

We have put various protection measures in place for players in Bangladesh. If you feel that gaming is becoming a source of stress rather than enjoyment, use our tools or contact the support team directly. We are here for you 24/7.

Please remember that to open an account and play at vv997, you must be 21 years of age or older. We are fully committed to keeping minors away from gaming.

Our features for responsible gaming

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately. A waiting period applies if you wish to increase it.

Time-Out

Take a short break. You can set a time-out ranging from 24 hours up to 30 days. During this period, your account will be temporarily suspended.

Self-Exclusion

If you feel you need a longer break from gaming, use the self-exclusion tool. It offers options ranging from 6 months to a permanent closure.

Reality Check

At set intervals, vv997 will remind you how long you have been playing. These break reminders help you make informed decisions.

Transaction History

View your complete deposit, withdrawal, and betting history at any time. Staying aware of your spending is the first step toward responsible gaming.

24/7 Support

For any issue, our support team is ready to assist in Bengali 24 hours a day, 7 days a week. Contact us via live chat or email.

Signs of problematic gaming

If you notice the following signs in yourself, it is time to seek help. This is not a sign of weakness — it is proof of self-awareness.

Warning signs

  • Repeatedly playing to try to win back lost money
  • Borrowing money from family or friends to play
  • Losing control over the time spent playing
  • Feeling restless or irritable when you stop gaming
  • Gaming causing problems with work, studies, or relationships
  • Hiding gaming from family or friends

Excessive time spent: You keep playing longer than planned and cannot stop.

Going over budget: You spend beyond your set budget and feel regret afterward.

Mood changes: Feeling anxious, irritable, or low when you are unable to game.

Secrecy: Hiding gaming or financial losses from family or friends.

Chasing losses: Placing larger bets after a loss in an attempt to recover what you lost.

Steps to keep yourself protected

Set a budget

Decide in advance how much you will spend each day or week, and stick to that limit.

Set a time limit

Decide in advance how long you will play. Set an alarm and take a break when the time is up.

Take breaks

Take regular breaks. Gaming should be just one part of your entertainment — not everything in your life.

Talk to someone

Talk to someone you trust about your gaming habits. If needed, reach out to vv997 support.

How our protection tools work

You can easily access these tools from your account settings at vv997. Each tool is designed to make your gaming experience safer.

📋 Deposit Limit details

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately. To increase a limit, you must wait through a set cooling-off period — this helps prevent decisions made in the heat of the moment. The minimum deposit amount is ৳500.

⏰ Time-Out feature

Temporarily suspend your account for 24 hours, 7 days, 14 days, or 30 days. During this time you will not be able to log in or make deposits. Once the time-out ends, your account is automatically reactivated.

🔒 Self-Exclusion

Close your account for 6 months, 1 year, or permanently. If you attempt to open a new account while a self-exclusion is active, it will be detected and blocked.

If you have trouble using these tools or cannot find your account settings, contact us via live chat — our team will help you directly.

Need help? We are here

Contact us directly

If you feel that gaming is having a negative impact on your life, please do not wait — get help now. vv997's support team is ready to speak with you in Bengali.

Live Chat: Available 24/7

Email:

Our support team assists in both Bengali and English. Feel free to talk to us about any gaming-related issue — financial, emotional, or technical.

Questions about responsible gaming

Log in to your account, go to the "Account Settings" section, and select the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. If you run into any trouble, live chat support is available to help.

If you took a self-exclusion for a fixed period, your account can be reactivated once that period ends. However, a permanent self-exclusion closes the account for good. We always advise that you take time to consider whether you truly feel ready before returning.

vv997 strictly verifies that users are 21+. If there are young people in your home, use password protection on your device and keep yourself logged out. Never let anyone else use your account — this is a violation of our rules.

vv997's 24/7 live chat and email support ([email protected]) are always here for you. If you want to talk about gaming addiction, our trained support representatives can guide you in the right direction and help you put the necessary account protection measures in place.

Yes, you can withdraw any balance in your account while a time-out is active. The standard withdrawal process applies — the minimum withdrawal is ৳1,000 and it is usually processed within 5–30 minutes. New deposits or betting are only possible after the time-out ends.

Enjoy safely — with vv997

Play responsibly and explore our gaming world.